Order Taking
"Calling ahead," "ordering delivery," or using the drive-thru, we can provide your customers with exceptional customer service and improved order accuracy.  Our agents go through dedicated training for a specific brand.  Upon completion of the training, our agents are monitored and evaluated on a regular basis for coaching and development.

Monitoring & Quality Control
Improve your customer service.  We will listen and evaluate your order center agents and provide you with feedback based on clearly defined measurements.  We will provide coaching and development to your agents on an individual level.  Individual agent scorecards will be customized to your specific restaurant.

Training
Let us train your trainer through our "Train the Trainer" program.  The training can take place onsite at your location or in a classroom setting in our location.  We will prepare your trainer and give him or her the necessary tools to train your agents to provide exception customer service.  The training will be customized to your business and the trainer will receive AlphaTel certification upon satisfactory completion of the training course.

Order Center Design & Implementation
Are you interested in having your own order center dedicated to your restaurants?  Let us help you get established with the "soup to nuts" in getting up and running.  Our consulting team will help you with your order center design and implementation from identifying a location, ensuring the site supports the technical requirements, buildout of your space, recruiting your managers and agents, and training your staff.  We will assist you with putting the key components into place to efficiently handle your orders.

Facilities Management
We will help you establish your own order center and put our management team in place to manage the operational side.  Let us take the day-to-day operations off of your plate so you can concentrate on other aspects of your business.